EVALUASI INFRASTRUKTUR TEKNOLOGI INFORMASI DENGAN COBIT 5 DAN ITIL V3

Harfebi Fryonanda, Heru Sokoco, Yani Nurhadryani

Abstract


Teknologi informasi (IT) dapat memperkuat organisasi. Termasuk Institut Pertanian Bogor (IPB) yang merupakan organisasi pendidikan tinggi. IPB telah memiliki sistem informasi yang terdiri dari 36 aplikasi. Infrastruktur yang memadai merupakan salah satu kunci kesuksesan untuk mendapatkan kinerja dan pelayanan TI yang baik. kebutuhan infrastruktur dapat dipenuhi dengan melakukan evaluasi terhadap tatakelola TI. Penelitian ini melakukan evaluasi tatakelola TI dengan mengukur tingkat kematangan tatakelola TI, dengan menggunakan framework COBIT 5 dan tingkat kepuasan pengguna layanan TI, dengan menggunakan serqual model. Tingkat kematangan TI menggunakan 13 proses pada COBIT 5 yaitu: EDM04,APO01, APO07, APO12, APO13, BAI04, BAI06, BAI09, BAI10, DSS01, DSS03, DSS05, dan MEA01. Tingkat kepuasan pengguna dilihat dari 4 dimensi yaitu: tangibles, reliability, responsiveness, dan assurance. Responden yang pada pengukuran kepuasan layanan TI adalah mahasiswa dan dosen sebanyak 100 responden.  Hasil penelitian ini didapatkan tingkat kematangan tatakelola TI 2 proses berada pada level 0, 8 proses berada pada level 1, dan 3 proses berada pada level 2. Tingkat kepuasan pengguna terhadap layanan TI berada dibawah nilai harapan. Hasil tersebut dianalisis dengan matrik SWOT untuk melihat kekuatan, kelemahan, peluang dan ancaman. Kemudian disusun rekomendasi dengan mengacu kepada ITIL V3 2011

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DOI: http://dx.doi.org/10.12962/j24068535.v17i1.a717

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