ILMY, Aidy; SOELAIMAN, Rully. SISTEM PENYUSUNAN KEPEGAWAIAN PADA MANAJEMEN CALL CENTER DENGAN MULTI-CLASS PELANGGAN DAN MULTI-POOL SERVER. JUTI: Jurnal Ilmiah Teknologi Informasi, [S. l.], v. 4, n. 2, p. 90–97, 2005. DOI: 10.12962/j24068535.v4i2.a251. Disponível em: https://juti.if.its.ac.id/index.php/juti/article/view/251. Acesso em: 12 sep. 2025.