WICAKSONO, Soetam Rizky. IMPLEMENTING ONLINE CUSTOMER RELATIONSHIP MANAGEMENT IN SMALL AND MEDIUM SIZE ENTERPRISE (SME): CASES BALI HANDICRAFT SMALL INDUSTRY. JUTI: Jurnal Ilmiah Teknologi Informasi, [S. l.], v. 9, n. 1, p. 8–12, 2011. DOI: 10.12962/j24068535.v9i1.a62. Disponível em: https://juti.if.its.ac.id/index.php/juti/article/view/62. Acesso em: 13 may. 2026.