Wicaksono, S. R. (2011). IMPLEMENTING ONLINE CUSTOMER RELATIONSHIP MANAGEMENT IN SMALL AND MEDIUM SIZE ENTERPRISE (SME): CASES BALI HANDICRAFT SMALL INDUSTRY. JUTI: Jurnal Ilmiah Teknologi Informasi, 9(1), 8-12. https://doi.org/10.12962/j24068535.v9i1.a62